IT - Technician

WANT TO JOIN OUR TEAM?
WE CAN't WAIT.

JOB DESCRIPTION

The IT Technicians will provide technical support and ensure the whole company runs smoothly. The technician monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. This is a 6 - 9 month internship with the possibility of an extension and/or salary based on performance, job requirements, and availability of the selected candidate.

Department: Technology

Reports to: Vikas Wadhwa,

Location: Chicago, Illinois

WHO WE ARE

Our team's digital inventiveness and mobile location expertise creates brand stories that produce results. We are seasoned professionals who have worked in marketing, technology, mobile, and beyond. Our skills include Micro-fencing, mobile strategy, data analytics, and more.

THIS POSITION WILL ENTAIL:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology

DESIRED SKILLS QUALIFICATIONS:

DESIRED SKILLS QUALIFICATIONS:
Multiple positions are available.

Basic understanding of computer systems, hardware and software platforms
Communication, interpersonal, problem-solving, punctuality, critical thinking
A technical, logical thought process as well as an ability to stick to strict deadlines
An ability to prioritize and delegate and a keen eye for detail

REQUIRED EDUCATION AND WORK EXPERIENCE:

High School Diploma or GED
2 years of education beyond high school in college or technical school
0-2 years of professional experience in positions similar to customer support and IT help positions

PREFERRED QUALIFICATIONS:

Problem solving: you need to be able to determine why hardware or software is not working properly
Research & Analysis: On occasion, we will need to assess new software platforms. We will need to do research to understand if we need it
Computer Proficiency: Being the Network Engineer, you will need to be proficient in all of these areas
Technical Expertise: someone who has basic knowledge of IT hardware and software