IT Technician

WANT TO JOIN OUR TEAM?
WE CAN't WAIT.

JOB DESCRIPTION
This is an unpaid internship. The IT Technicians will provide technical support and ensure the whole company runs smoothly. The technician monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. This is a 6 - 9 month internship with the possibility of an extension and/or salary based on performance, job requirements, and availability of the selected candidate.

Reports to: Vikas Wadhwa, Technology
Location: Chicago, Illinois


WHO WE ARE

Our team's digital inventiveness and mobile location expertise creates brand stories that produce results. We are seasoned professionals who have worked in marketing, technology, mobile, and beyond. Our skills include Micro-fencing, mobile strategy, data analytics, and more.

THIS POSITION WILL ENTAIL:
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks

  • Responding in a timely manner to service issues and requests

  • Providing technical support across the company

  • Setting up accounts for new users

  • Repairing and replacing equipment as necessary

  • Testing new technology

DESIRED SKILLS QUALIFICATIONS:

DESIRED SKILLS QUALIFICATIONS:
Multiple positions are available. 

  • Basic understanding of computer systems, hardware and software platforms

  • Communication, interpersonal, problem-solving, punctuality, critical thinking

  • A technical, logical thought process as well as an ability to stick to strict deadlines

  • An ability to prioritize and delegate and a keen eye for detail

REQUIRED EDUCATION AND WORK EXPERIENCE:

  • High School Diploma or GED

  • 2 years of education beyond high school in college or technical school

  • 0-2 years of professional experience in positions similar to customer support and IT help positions

PREFERRED QUALIFICATIONS:

  • Problem solving: you need to be able to determine why hardware or software is not working properly

  • Research & Analysis: On occasion, we will need to assess new software platforms. We will need to do research to understand if we need it

  • Computer Proficiency: Being the Network Engineer, you will need to be proficient in all of these areas

  • Technical Expertise: someone who has basic knowledge of IT hardware and software



Digital Factory is an Equal Opportunity Employer

APPLY FOR THE POSITION!
Panel 4a Panel 4b Panel 4c
Panel 0a