Vice President - Operations

About the Role

The Vice President - Operations is a hands-on operational leader responsible for driving disciplined execution across Digital Factory's business operations. This role translates enterprise operating priorities into practical workflows, measurable deliverables, documented processes, and consistent execution.

The VP - Operations works across Technology, Product, Client Services, Revenue, Finance, Legal/Compliance, Marketing, and other business functions to ensure priorities move from decision to execution, cross-functional handoffs are effective, operational risks are identified early, and commitments are completed on time.

This leader builds and maintains the operational infrastructure required for Digital Factory to scale, including companywide operating processes, KPI reporting, functional scorecards, action tracking, client and revenue handoffs, standard operating procedures, vendor operations, risk and escalation management, and continuous process improvement.

The VP - Operations facilitates cross-functional execution without assuming functional ownership of the departments it supports; functional leaders retain accountability and decision-making authority for their respective areas.

The ideal candidate is an execution-oriented operator who brings structure to complexity, strengthens operational accountability, solves operational problems, and builds repeatable systems without creating unnecessary bureaucracy.

This is an equity-only, fractional opportunity for experienced, entrepreneurial-minded professionals who want to put their expertise to work beyond their current role or consulting portfolio. Help scale a next-generation data analytics and technology company, earn an ownership stake, and participate in the potential financial upside of the value you help create.

What You'll Do

Business Operations & Execution

• Translate enterprise objectives, strategic priorities, and operating plans into actionable workstreams, milestones, owners, deadlines, and measurable outcomes.
• Facilitate and coordinate day-to-day execution of Digital Factory’s operating priorities that require cross-functional collaboration.
• Establish and maintain operating rhythms that provide visibility into priorities, commitments, dependencies, risks, and results.
• Maintain visibility into functional KPIs and business commitments, in partnership with accountable functional leaders.
• Identify what is on track, what is delayed, where dependencies exist, and where intervention or escalation is required.
• Track and facilitate follow-through on cross-functional operational commitments, with functional leaders retaining accountability for their respective deliverables.
• Escalate material risks, missed commitments, resource constraints, and decisions requiring CEO or executive action.
• Provide concise, decision-oriented operational reporting to the CEO.

Cross-Functional Operations

• Facilitate operational execution among Technology, Product, Client Services, Revenue, Finance, Legal/Compliance, Marketing, and other business functions when initiatives require cross-functional coordination.
• Establish clear cross-functional workflows, dependencies, decision points, process ownership, and handoffs in partnership with accountable functional leaders.
• Ensure enterprise priorities move effectively between functions without unnecessary delays, duplicated effort, or unclear accountability.
• Identify communication breakdowns, competing priorities, process gaps, and execution barriers and facilitate resolution with the appropriate functional leaders.
• Facilitate operational working sessions and cross-functional reviews when multiple departments are required to deliver an outcome.
• Ensure cross-functional initiatives result in clearly defined actions, accountable owners, deadlines, measurable outcomes, and follow-up mechanisms.
• Maintain visibility into cross-functional dependencies and escalate unresolved issues through the appropriate leadership channels.

Client, Revenue & Delivery Operations

• Facilitate and monitor operational flow of client and revenue opportunities from qualified opportunity through contracting, implementation, launch, delivery, reporting, renewal, and optimization.
• Establish and maintain clear operational handoffs among Revenue, Client Services, Technology, Product, Finance, Legal, and other applicable functions.
• Track client and commercial commitments, implementation milestones, dependencies, risks, and required decisions.
• Ensure customer commitments are operationally validated before implementation or delivery.
• Identify stalled opportunities, implementation risks, incomplete handoffs, and delivery gaps and coordinate corrective action.
• Partner with Client Services to strengthen onboarding, implementation, delivery consistency, and ongoing operational support.
• Partner with Revenue leadership to ensure operational readiness supports commercial priorities and customer commitments.
• Develop repeatable processes that enable Digital Factory to support increasing customer volume without corresponding increases in operational complexity.

Process Improvement & Operational Excellence

• Assess existing workflows and identify inefficiencies, bottlenecks, duplicated work, control gaps, and unnecessary complexity.
• Design, document, implement, and continuously improve business processes, workflows, standard operating procedures, and operational controls.
• Establish repeatable processes for recurring business activities and cross-functional handoffs.
• Use root-cause analysis and operational data to identify systemic issues and implement sustainable corrective actions.
• Identify opportunities for workflow automation, systems integration, and technology-enabled operational efficiency.
• Standardize processes where consistency improves performance while preserving appropriate flexibility for an entrepreneurial technology environment.
• Measure the effectiveness of process improvements and adjust operating practices based on results.

Operational Performance & Analytics

• Maintain the companywide KPI dashboard in partnership with functional leaders, with each function retaining ownership and accountability for its respective metrics and results.
• Consolidate functional operating scorecards aligned with corporate objectives.
• Track cross-functional business commitments, deliverables, milestones, and deadlines through centralized operating mechanisms.
• Analyze enterprise operational performance to identify trends, dependencies, execution risks, and areas requiring cross-functional attention.
• Develop concise operating reports that provide the CEO with visibility into results, risks, dependencies, and matters requiring leadership intervention.
• Ensure consolidated operational reporting is accurate, timely, actionable, and decision-oriented.
• Prepare executive operating reviews and enterprise performance discussions.

Product & Technology Operational Readiness

• Partner with Product and Technology to ensure operational readiness for product releases, pilots, implementations, integrations, and customer deployments.
• Translate product and technology initiatives into operational requirements, workflows, dependencies, and implementation plans.
• Coordinate cross-functional operational readiness for new product capabilities and customer implementations.
• Ensure required operational processes, documentation, vendor dependencies, business handoffs, and support requirements are established before launch or deployment.
• Monitor operational issues following implementation and coordinate resolution of recurring process or delivery gaps.
• Develop repeatable implementation and deployment processes that support expansion across products, customers, industries, and markets.

Vendor & Business Operations

• Coordinate operational relationships with vendors and third-party service providers supporting business operations and customer delivery.
• Establish processes for vendor onboarding, operational performance monitoring, service-level expectations, issue resolution, and renewal coordination.
• Coordinate procurement requirements for technology, platforms, services, equipment, and other operational resources in accordance with established financial and approval processes.
• Monitor vendor performance, cost, reliability, service delivery, and operational dependencies.
• Partner with Technology, Finance, Legal, and other accountable functions when vendor decisions involve technical, financial, security, contractual, or compliance requirements.
• Identify third-party dependencies and operational risks that could affect customer delivery or business continuity.

Operational Risk & Issue Management

• Maintain an operational risk and escalation log documenting issues, impact, ownership, mitigation actions, deadlines, and decisions required.
• Proactively identify operational risks before they materially affect customers, revenue, technology delivery, or enterprise priorities.
• Facilitate cross-functional corrective actions and track agreed remediation through completion.
• Establish escalation protocols that ensure significant operational issues reach the appropriate decision-maker quickly.
• Monitor recurring operational issues to determine whether broader process, system, or governance changes are required.
• Support business continuity and contingency planning for critical operational processes.

Program & Project Execution

• Provide operational coordination for complex cross-functional initiatives requiring coordination across multiple business functions.
• Establish project milestones, accountable owners, dependencies, deliverables, risks, and escalation paths.
• Monitor priority initiatives against scope, timelines, business requirements, and intended outcomes.
• Identify execution risks early and coordinate corrective action.
• Ensure effective operational handoffs and accountability throughout implementation.
• Strengthen project and program execution disciplines across business operations.

Required Operating Tools

The VP - Operations will maintain and continuously improve core operating tools, including:

• Company-wide KPI dashboard with owners, targets, actual results, trends, and status.
• Master action tracker capturing material commitments, accountable owners, deadlines, and completion status.
• Departmental operating scorecards aligned with enterprise objectives.
• Client and revenue handoff tracker from opportunity through implementation and delivery.
• Risk and escalation log identifying impact, owner, mitigation, next action, and decision date.
• Standard operating procedures and workflow documentation for recurring business processes.
• Operational calendars, milestone trackers, and cross-functional implementation plans.
• Weekly operating summary for the CEO and executive team highlighting results, material delays, risks, corrective actions, and decisions required.

Executive Partnership & Collaboration

• Partner with the CRO and CFO to ensure operational readiness and effective movement of opportunities from sale through implementation.
• Partner with Client Services on customer onboarding, implementation, service delivery, operational issues, and account continuity.
• Partner with Product and Technology on product readiness, implementation requirements, technical dependencies, and scalable delivery processes.
• Partner with the CFO on operating budgets, procurement processes, vendor economics, cost controls, and operational investments.
• Partner with the CHRO and People & Culture to provide operational insights and business requirements that inform organizational design, organizational development, workforce planning, and change initiatives.
• Partner with General Counsel on contracts, vendor requirements, compliance, operational risk, and governance.
• Partner with Marketing on operational requirements supporting campaigns, events, launches, and enterprise initiatives.

Measures of Success

The VP - Operations is succeeding when:

• Enterprise priorities are converted into clearly defined operational actions, owners, deadlines, and measurable results.
• Business commitments are completed on time and recurring missed deadlines decrease.
• Cross-functional initiatives progress without unnecessary delays, unclear ownership, or fragmented handoffs.
• Operational bottlenecks, duplicated work, and preventable execution failures are reduced.
• Client and revenue opportunities move efficiently from sale through contracting, implementation, delivery, and reporting.
• Leaders have timely visibility into functional KPIs, cross-functional business commitments, risks, dependencies, and corrective actions.
• Recurring business activities operate through documented, repeatable, and scalable processes.
• Operational risks are identified and addressed before they materially affect customers, revenue, or business performance.
• Vendor and third-party operational performance is effectively managed.
• Technology and product initiatives have appropriate operational readiness before implementation or customer deployment.
• Operational reporting is accurate, timely, concise, and decision-oriented.
• Digital Factory can grow without operational complexity and execution failures increasing at the same rate.